Terms of Service

Acceptance of Terms

By accessing or using the AccessPro HealthCare platform (“Platform”), you agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a home health agency or organization, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you may not access or use the Platform. AccessPro HealthCare LLC reserves the right to update these Terms at any time. Continued use after changes constitutes your acceptance.

Description of Services

AccessPro HealthCare provides a cloud-based, multi-tenant EHR and agency management platform for Medicare and Medicaid certified home health agencies. The Platform includes:

• Electronic Visit Verification (EVV) and scheduling management
• OASIS-E clinical documentation and CMS submission tools
• Billing, claims management, and EDI submission via Stedi
• Patient management, clinical charting, and wound care documentation
• Staff management, payroll integration, and supervisory visit scheduling
• Pharmacy hub, supply chain management, and route optimization
• iQIES submission center and regulatory compliance tools
• Agency onboarding, credentialing, and certification management

Account Registration

To use the Platform, you must register and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and all activity under your account. Notify AccessPro immediately of any unauthorized access.

HIPAA Compliance & Protected Health Information

AccessPro operates in full compliance with HIPAA (45 CFR Parts 160 and 164), the Privacy Rule, Security Rule, and HITECH Act. As a Covered Entity, you agree to:

• Execute a BAA before processing any PHI on the Platform
• Use the Platform only for lawful purposes consistent with HIPAA
• Train all staff on HIPAA requirements before granting platform access
• Report suspected PHI breaches to AccessPro within 24 hours of discovery
• Implement appropriate safeguards within your own organization

AccessPro maintains HIPAA-compliant infrastructure on AWS with encryption at rest and in transit, audit logging, access controls, and regular security assessments in U.S.-based data centers.

Acceptable Use

You may not use the Platform to:

• Submit false, fraudulent, or misleading claims to Medicare, Medicaid, or any payer
• Gain unauthorized access to other agencies’ data
• Reverse engineer or attempt to extract the Platform’s source code
• Violate applicable federal or state laws, including the False Claims Act
• Share account credentials with unauthorized individuals
• Introduce malicious code or harmful software into the Platform

Violations may result in immediate account suspension and reporting to CMS, OIG, or law enforcement.

Subscription & Payment Terms

• Trial Period: 7-day free trial with full platform access. No credit card required.
• Billing: Monthly subscriptions billed in advance on the same date each month.
• Pricing: Founding Agency ($399/mo), Standard ($599/mo), Enterprise ($799/mo). 30 days notice for price changes.
• Founding Rate: Agencies signing up during the founding period lock in $399/mo for the lifetime of their active subscription.
• Cancellation: Cancel anytime. Takes effect end of billing period. No partial month refunds.
• Failed Payments: Accounts suspended after 7 days. Data retained 30 days before deletion.

Data Ownership & Security

You retain full ownership of all data you upload or generate within the Platform. AccessPro does not sell, license, or share your data with third parties except as required to provide Platform services or as required by law.

Security measures include 256-bit AES encryption at rest, TLS 1.2+ in transit, MFA for admin accounts, comprehensive audit logging, automated backups, AWS CloudFront DDoS protection, and multi-tenant data isolation.

Upon termination, request a data export within 30 days. After 30 days, data may be permanently deleted per HIPAA retention requirements.

Intellectual Property

The Platform, including all software, designs, algorithms, and documentation, is the exclusive intellectual property of AccessPro HealthCare LLC. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for your agency’s internal operations during the term of your subscription.

Termination

AccessPro may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent billing, lose Medicare or Medicaid certification, fail to execute a required BAA, or are more than 30 days past due on payment. Upon termination, your right to access the Platform ceases immediately.

Limitation of Liability

To the maximum extent permitted by law, AccessPro shall not be liable for indirect, incidental, special, or consequential damages. AccessPro’s total liability shall not exceed subscription fees paid in the three months preceding the claim. The Platform is a documentation tool; clinical decisions remain the responsibility of licensed healthcare professionals.

Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Illinois. Disputes shall be resolved through binding arbitration in Cook County, Illinois under American Arbitration Association rules. Either party may seek injunctive relief in a court of competent jurisdiction for irreparable harm.

Contact Information